Complaints and returns

Complaints

The Seller undertakes to deliver the goods in the quality and quantity specified in the order.

The Customer must inspect the delivered goods upon receipt and report any damage or discrepancies to the Seller as soon as possible.

Complaints may be made for goods that have not been damaged due to improper storage, exposure to unsuitable conditions, or rough handling.

Complaints are handled by the Seller's Customer Service team in writing via email at eshop@cajovydom.sk or at the following address:

Čajový Dom
Tea Trade Slovakia, s.r.o.
Povraznícka 2
811 07 Bratislava
Slovakia

For any questions or concerns, the Customer may also contact Customer Service by telephone at +421 944 161 967.

The Seller is obliged to process complaints within 30 days.

Complaints apply exclusively to orders placed through the e-shop houseofteas.eu.

Return of goods

If the buyer has already received the goods, he is obliged to return the goods to the seller when withdrawing from the contract.

Send the goods by registered mail and insured (not cash on delivery) under the following conditions:

  • The goods should be returned in the original undamaged packaging (if this is not the case, see the next point)
  • The goods must not be used
  • The goods must be undamaged
  • The goods must be complete (including accessories, warranty card, instructions, etc.)
  • In the event that the goods are returned to the seller in a condition other than the original undamaged condition and packaging, the buyer is obliged to reimburse the seller for the costs associated with restoring the goods to their original condition and any damage to the goods (damaged packaging, incomplete contents, worn or soiled goods, etc.).

For better processing, please fill out and attach this form to the returned goods.

How to return the goods:

Via mail/courier to the address:

eCajovna.sk
Tea Trade Slovakia, s.r.o.
Povraznícka 2
811 07 Bratislava
Slovakia

The costs associated with returning the goods by mail are borne by the customer.

Via Packeta (from countries where Packeta operates):

You can return the package free of charge at any Packet delivery point. We will provide you with the numerical code for returning the package upon request. Please write us an e-mail at eshop@cajovydom.sk  or call +421 944 161 967.

The seller is obliged to take over the goods and return the price paid for the goods to the consumer no later than 14 days from the date of delivery of the returned goods, including the costs associated with the delivery of the goods.